Return Kit
I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ? ***Edited Labels***
Account Support
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Forum Posts
Resolved! Unacceptable Treatment and Unfulfilled Promises: Immediate Resolution Required
Dear Rogers Support Team, I am writing to express my extreme frustration and dissatisfaction with the treatment I have received while attempting to renew my internet plan with Rogers. I spent more than 3 hours online and on the phone with your CSRs...
Rogers blacklisted my brand new iPhone
I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...
I was sent the wrong phone.
They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...
Mobile plan renewal
After agreeing to a new plan and upgrading our phones, looked on My Rogers and it is showing $85 per line when it should be $60 per line?
Fee to Transfer Lines
I have had a family plan of 4 lines since 2012. Today I called to have them divided into their own accounts. Rogers wants to charge $50 for admin fees? I explain they’re not new accounts and they should be happy to keep them as customers, not charge ...
Worst customer care experience
The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.I am new to Canada and already have a home inte...
Resolved! Retrieving Former Phone Number
Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...
Resolved! 3000$ go missing at Rogers
It has been almost one month since I contacted the customer service multiple times. On Jan 15th I accidentally sent 3000$ to an inactivated previous account. The bank confirmed the transaction. Sent the retrieval notice on behalf of me, to Rogers but...
Resolved! Shrinking Billing Period
Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th. Weekends have nothing to do with it. Is this the way of gaining an extra billing period...
Resolved! Rogers Vacation Suspension of internet - but what still works or doesn't
I'll be travelling for a couple of months and Rogers offers to suspend or put my internet on vacation for $5 a month - a great savings. It is unclear whether it is cut off 100% or there is a small amount of data. I want to be able to see / contr...
Charged for International Calls
I bought a phone from Best Buy by switching to Fido Rogers. Even though I didn't make any international calls this month, they charged me $150. I have 2 lines, one is Turkish and the other is Canadian. I have never had such a problem with fido. I exp...
Rogers First Reward
What is Roger's first reward program? *Added Labels*
Resolved! bill for delivered equipment
I got a bill for non returned equipment for $251. used CP label. delivery made on jan 10. tried calling multiple times , no body picks up. tried chat, first they transfer yo tech support which cut me off. i contacted again , this time the tech transf...
Higher costs
Good morning, I have tried the last couple days to get through to you guys. My home bill has gone from $192.63 to $258.76? I'm hoping this is a mistake. We have been a loyal customer for many years with my three home accounts and my business cells....
Rogers not honouring promised credit
I called many times i was promised 200$ one time credit and monthly credit of 20$ on each line. But i got nothing. Called customer care many times but no help. I am really regretting in believing rogers representative.Rogers should only make promises...
Rogers Double Billed Me
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
Wireless Service Suspended
Roger's service is very dirty. My account has been suspended three times in one month without any region due to system problems *Added Labels*
Resolved! Travelling with eSIM data, can I roam calls but not answer and not be charged?
On an iOS I am travelling with an eSIM for data from Holafly. I’ve turned off my Rogers data off, can I keep my calling on, be on it as Roam Like Home and not answer calls but it goes to voicemail and it not charge me the daily Roam Like Home rate? I...
Resolved! Contacting the fraud department
My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company. They cancelled his order without notice. He chatted on...
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