Likewize device protection

[SARB21491]

My phone is lost and likewize is asking for find my phone enabled document. Don’t know what is that. They are saying your carrier can provide that document.

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[RogersCorey]

Good afternoon @SARB21491!

Did they explicitly call it a "Find my phone enabled document"? Or did they use another term for it?

I haven't heard of this particular document so I'm hoping that you can clarify. It almost sounds like they're looking for some sort of proof that you enabled the "Find My" app on your device.

Regards,

RogersCorey

[SARB21491]

Yes, they are asking for proof. They said if your phone is not showing on find my app then your carrier can provide last location.

[RogersCorey]

The "Find My" app is an Apple service and "Google Find My Device" is a Google service. We do not have any access to the data on those respective apps, nor do we have a way to find your phones last location if it's lost.

Likewize is mistaken here. I am sorry.

You'll want to reach out to the manufacturer of your device for assistance with their respective phone finder apps.

Regards,

RogersCorey