Potential Service Interruption in North York
Anyone else have Internet outage in North York? ***Added Labels***
Forum Posts
Rogers Ignite not working - signed up for 2 years
Rogers made me to sign up for 2 years ignite service, now every day we have no internet after 10 pm throughout the night. Daytime also sucks, it is supposed to get a 1.5 G download and I get 300mbps. We pay the highest amount around the world for the...
Unbearably poor reliability
I've had this service for three months. Every month there has been an outage. So far for 2024 the uptime has been 72.7%. Typically uptime is measured in the number of 9s - e.g. 99%, 99.9%, 99.99%, and so on. That is to say, 2x9s (99%) uptime is consi...
Internet Interruptions
Rogers in jane and finch area keeps going off and back on. Very frustrating we pay alot of money for this service bell is looking real good at this point. ***Edited Labels***
Internet Down
My Internet service is down and can't get an answer as to why, except the they are aware and working on it !!! That still doesn't answer the question as to why services are down!!!! Very frustrating *Added Labels*
Internet disconnecting every night between 2am to 3am EST
Ever since 2 months or so ago, my internet has been dropping around 2am-3am EST and comes back very shortly. Called rogers and they say that's their regular maintenance hours and is normal. I live in the North York area, anyone experiencing this inte...
Force upgrade Ignite, refuse to fix Internet. Command from Rogers headquarter
Just want to save you guys some hazard with my past week of experience if your internet is having problem. I have a defect cable from outside station to my house(initially I don't know). All departments(Ignite, regular tech, business tech and etc.) c...
No Internet for 5 Days
Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...
Ignite modem rebooting itself
Hey Roger's,My modem keeps rebooting itself daily between 3am and 4:30am. I work overnights and thus us when I come home for lunch. The rest of the day it is totally fine.Is there something going on the back end or should I just go swap out the modem...
No Internet or Phone or TV for 3 Days
I have bin on the phone for the last 3 days for Roger’s reps and no one can seem to help me … paying for a service I can’t even use … someone help asap ***Edited Labels***
Internet keeps disconnecting today. Was down yesterday as well.
It's really frustrating, the internet was down for 8+ hours yesterday and today the internet keeps going on and off. Currently its completely down again and I have to use my mobile data to get online to work from home. Is there an outage again?? ...
Troubleshooting Packet Loss
I've been having packet loss issues for months with Rogers and every time I contact support I'm told there's an outage in the area and they can't help me to diagnose until it's fixed. I note my number and never get a message about it being fixed, and...
no internet for days
havent been able to access my phone on any thijg because rogers is down and who knows when itll start working again ***Added Labels***
4 internet outages in a week ( a week is 7 days)
I really don’t what’s going on with you guys, had 4 internet outages within a week and i have to drive in between to work in between meetings just to continue working (even though it’s work from home for me). I really can’t believe I am paying more t...
Resolved! Significant drop in speed
Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem **Labe...
Technical Support chat wait times are pathetic
I have Rogers business internet and it goes down literally daily. Most of the time it's 15-45 minutes once or twice a day. Today this is the third time it's been down and all 3 times have been multiple hours. First time I tried support and I was in q...
Internet Jitter for 6 months, 4 Technican, Hours of Fixes, Multiple Resets.
Need help immediately. My internet has been jittering and jumping in ping for the past 6 months. I call Rogers support multiple times a week, but my internet ping connection has not been stable. I would be playing a game, or be in a meeting and see t...
Constant wifi/tv interruption throughout the day/night
TV constantly goes black throughout the day/night but TV remains on. Nothing on TV for various lengths of time. Wifi is sometimes dropped as well, disconnected which is affecting my working at home because I am losing internet connection and computer...
Rogers won't work when the power is out even with a generator
OMFG!! We switched over to fiber just a few months ago and the power has been out twice here in the last month and we had NO IDEA that our Internet & tv would not work even with a generator. Before we got fiber we could always watch tv and use the In...
Resolved! Connectivity issues
I noticed my current Roger's bundle was expired so I contacted them to get a new offer. All was done quickly but the moment the agent made the changes I lost all my services. Talked to tech support twice. No one can help. Rebooted modem. They tell me...