Managed Sites Not working

[IsmailZabi]

I have added few websites to be blocked , but its not working.? Any idea why?

***Added Labels***

[RogersJo]

Good Morning @IsmailZabi 👋

A warm welcome to the Community and Congrats on your first post with us! Thank you for your inquiry. To confirm, are you doing so with our Ignite Home Connect App? When did you block the sites? 

Just a heads up, if a device has accessed inappropriate content prior to Parental Controls being applied, the content may be cached on the device and unable to be blocked until up to 24 hours later. The Ignite Home Connect Parental Controls are applied through the home WiFi network connection and do not apply if a device connects directly to inappropriate content through a cellular or public WiFi connection.

I actually found a super helpful blog written by our very own @RogersTony  with regards to turning on parental controls via the app here.

I hope this helps!

RogersJo 
 

[jsansall]

If you scroll down a bit you'll see "trusted devices" setting it to yes means that device gets to bypass the sites you tell it to block