03-01-2024 07:12 PM - last edited on 03-01-2024 07:19 PM by RogersJermaine
We switched to Rogers for Ignite 1.5GB + TV + Home Phone on Feb 3. Since then, our services have not worked as it should have.
Internet was significantly slower than 1.5GB and I am aware that we’ll almost never actually get that speed. It’s much, much worse though. TV has worked one day and has since been stuck on the welcome screen.
I’ve called tech support multiple times, never a solution and only a “It’s being worked on” kind of response. That is until a manager of some sort named Mike from Vancouver determined fixing it remotely isn’t working, so a tech a scheduled to come in physically.
Our equipment was swapped out but then it became stuck a the classic provisioning error. We went from slow service to no service at all! Read through some posts here and it is evident this is a common issue, with next to no solution.
Hoping someone can shed some light on this that I have not read yet or if it’s time to switch back to Bell? This is ridiculous and unacceptable!!
***Edited Labels***
03-03-2024 11:09 PM
Good evening @Renell,
Welcome to the Community!
It's disappointing to hear you about experience with the service and the provisioning issue. I sincerely hope the service is back up since you've last posted here.
If you still require support please send us a private message @CommunityHelps so we can expedite the resolution for you.
RogersZia
03-04-2024 08:51 AM
03-04-2024 08:53 AM - last edited on 03-04-2024 09:00 AM by RogersCorey
We also had an installation on Friday that left us with no internet connection and have also been told it’s a provisioning issue.
Sorry, no help or information for you, but you are not alone in your frustration 😞
Im almost ready to quit!
Day 4 without internet after a new installation/ upgrade by Rogers. We’ve been with them for many years and are discouraged to read that others are having the same provisioning issue. Why bother offering a service that you can’t provide?
If we decide to stick this out and wait, what kind of compensation should we expect? Wondering if others have been patient enough to see this through and what compensation was received.
03-04-2024 09:02 AM
03-04-2024 09:26 AM
03-04-2024 09:29 AM
03-04-2024 09:55 AM
03-05-2024 06:24 PM
03-07-2024 07:56 AM
The provisioning issue is a known one. The techs are all aware of it. I had to wait when I needed replacement hardware last fall.
03-07-2024 08:27 AM
03-07-2024 04:59 PM
03-07-2024 05:01 PM
03-07-2024 05:03 PM
03-07-2024 06:01 PM
03-17-2024 11:51 AM - last edited on 03-17-2024 11:59 AM by RogersCorey
Hello, I received new modem 2 days ago but I am unable to connect to internet due to modem Provisioning issue. I was told that the order got stuck in the system. I request to resolve the issue on Top Priority. Please Help!!!
03-17-2024 12:05 PM
04-02-2024 05:28 PM
04-02-2024 05:36 PM - edited 04-02-2024 05:38 PM
In 2004, I had a provisioning error, I believe because of a new modem. Internet was down for me for 7 days, despite daily contact with Rogers. I have no idea why such a simple thing can take so long to fix. It's totally unacceptable from a customer standpoint. I believe I went to the library every other day or so.
I asked for and received a credit, but that hardly makes up for the aggravation and time.
04-02-2024 07:10 PM