Very slow upload speed with Nokia Fastmile

[98centsshort]

I’ve recently installed the Rogers wireless home internet. Upload speed is consistently only 1% of the download speed. My friend is having the same issue at his place. In my case, the speed is 30mbps down and 0.3mbps up. Why such a great disparity?

***Edited Labels***

[RogersJermaine]

Hi @98centsshort,

Thank you for joining us here on the Rogers Community Forums, and thank you for your post. Slow upload speeds, or slow speeds in general, can certainly impact your internet experience, but we can take a further look into this for you.

Are your download speeds consistently the same and your uploads extremely low? Can you try rebooting the modem by pressing the reset button located at the bottom near the SIM tray? Press it for less than 5 seconds to complete just a reset that will keep your modem settings. Once it is back online, you can complete a speed test with a device connected directly to it and let us know the results.

Thank you.

RogersJermaine

[98centsshort]

I reset the modem as you suggested. The upload speeds are still mostly 0.3mbps, though they can be as high as 0.8mbps. Still quite slow.

[RogersTony · Accepted solution]

Hello, @98centsshort 

Thank you for attempting that for us.

You will need to contact our Wireless Home Internet support team to investigate the slow speeds you are experiencing. Please contact them by calling 1-844-256-0052. Our technical support team is available 24/7.

RogersTony

[anne_nonomus]

I'm a new customer testing to see if Rogers 50 dollar a month 5g wifi will work for me here in Muskoka.  I'm rural about 10 minutes east of Bracebridge, Ontario.  It's rated to have speeds up to 100 Mbps download and up to 10 Mbps upload. 

Where I'm located, I'm showing as getting 4G not 5G (bummer, I'm right smack dab between two towers, but apparently not quite close enough) 

So I'm comparing speeds with my current Bell service ( Wireless Home internet 25) which uses Cell technology and the new Rogers 5G Home internet.

With Bell I get about 28 Mbps download and about 4 Mbps upload

With Rogers, I'm getting about 70 Mbps dowload which I'm happy with, but only 1.5 to 1.8 Mbps Upload which could be an issue for work related virtual meetings.  

Anyone else getting these kind of numbers?  Don't understand how the download could be so good, and the upload so bad.

[DDMH]

Exactly the same situation here. I got 5G for our cottage. I only get 4G but hover between 17 and 30 Mbps download speed. Upload is 0.1 to 0.7…

[looperone]

If it makes you feel any better, I'm on the old FWA (fixed wireless access) service. The plan is 25Mbps/5Mbps. I only get 4G even though the hardware is technically capable of connecting to 5G. With that said, I get 25Mbps down no problem. But. Streaming is now throttled to 3Mbps down as of late last year due to a "fair access" policy change from what I understand. Upstream appears to be suffering the same problems as the others are seeing with regard to 4G in the Muskokas (I'm just outside of Parry Sound): I'm seeing less than 2Mbps at the moment. Which is not really acceptable. I expect to see at least the speeds that have been subscribed to ALL OF THE TIME especially since FWA is DOUBLE the price of the Fastmile service.

The problem is likely capacity. The cells up here are just too large when considering demand. 

Update: Last test was run at 5:15pm or so. Just ran another one at 6:24pm and I'm getting just under 5Mbps upload. So 100% related to capacity. This is why wireless is just not the solution: it has much less capacity than fiber would. During prime time hours download will decrease...which is why we are all stuck with caps at 3Mbps down for streaming now.

[rathead]

I too am trying to see if this 5G home internet service is a replacement for me, here in Victoria B.C.  I'm interested since we also have a place in Ontario cottage country and I'd like to see if this will save me from having to have our annual summer cell data service costs.  

I tried the Inseego M3000 and it had worked quite well (90 Mbps down, 9 Mbps up).  But it would occasionally drop to 4G and then 3G service.  Only a full reset would restore it.  Rogers technical was unable to diagnose the problem.  So they are shipping me a Nokia FastMile to see if the problem goes away.  

There are some shortcomings of the Inseego M3000, mostly from what I see to be its design as a mobile hot spot, not a fixed wireless 5G basestation.  For example, only 32 wifi clients.  And it annoyingly seems to drop them occasionally.  Also the data download meter caps out at 99 GB.  With the 500GB Rogers plan, it isn't so useful (have to reset it along the way).  But it is nice and small, with a battery.  

What is interesting is that the technician advised that the 5G home data plan, data rates are capped at about 100 Mbps down and something like 20 or 25 Mbps up.   This makes some sense to me since I can SpeedTest on my rather basic iPhone SE3 at 200 Mbps down.  Sitting right beside it.  I don't have eGlass windows so maybe that helps.

As to the geofencing, I also got the vague response from Rogers that it isn't geofenced to my "service address", as stated in my PDF version of my bill.  But it might trigger some response if the duration is 3 months or longer.  

If you go over to the Nokia website on this product, they do have an interesting Whitepaper for service providers on how to drive revenue with such 5G services.