02-19-2024 08:56 AM - last edited on 02-19-2024 09:24 AM by RogersMaude
Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message given. I’ve tried all the basics, reinstalling the app, updating my phone, still nothing. Multiple tech support chats and calls, still can’t sign in. Having read many reviews about the app this seems like a pretty common issue. I can’t understand why the company wouldn’t address this issue given the amount of people experiencing this. I’m not impressed
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02-21-2024 08:49 AM
Hello, @Jake44.
Welcome to our Community, and thank you for your post.
Not being able to sign in to the app can be inconvenient. Thank you for reinstalling the app and trying other troubleshooting steps. If the initial setup was not through the app, it may not recognize the service is already configured.
Can you sign in to the MyRogers app? If yes, please close all the apps running in the background, sign in to the MyRogers app, and launch the Ignite HomeConnect app from the Equipment tab as shown below:
Please keep us posted on the outcome.
Cheers,
RogersMoin
PS: If you are a Rogers Together with Shaw user, you must use the Ignite HomeConnect (Shaw) app.
03-07-2024 05:13 PM
03-10-2024 01:08 PM
03-12-2024 01:07 PM - edited 03-12-2024 01:08 PM
Hello, @Jake44 & @rahulpatel1391.
I appreciate your continued patience; we can follow up on the escalation. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.
Regards,
RogersMoin
03-19-2024 09:56 AM
04-26-2024 12:22 PM
In the PS at the bottom its written you have to use Ignite HomeConnect (Shaw) app. No such app exists. Can you be more specific as I am a rogers and Shaw user.
04-26-2024 03:24 PM
Hello, @singh1322004.
I appreciate your query. Thank you for joining our Community.
Which device do you intend to install the Ignite HomeConnect (Shaw) app? No worries, let me list both the apps on the App Store and Play Store:
Please ensure your Ignite Internet service is listed on your My Shaw app and that you use the same ShawID/password to log into the HomeConnect app. For further assistance, please connect with us.
Cheers,
RogersMoin
a month ago - last edited a month ago
As many others here, I have issues logging in to Home Connect app - it's stuck in a resetting loop when I log in.
What I tried (it didn't help):
1) reinstalling app
2) rebooting phone
3) clearing data/cache for the app
A technician will be installing the modem today and I wanted to have this app ready as per instructions.
It's ridiculous so many people have this exact issue and Rogers did nothing to fix the app and not shared instructions how to resolve the issue.
Edit: MyRogers app logs in without issues (only Home Connect has this problem), and my device is Android
a month ago
a month ago
Good morning @Jake44!
I'd like to look into the history of these 5 tickets that have been already escalated and see what I can do to offer you some additional support towards finding a resolution.
Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
a week ago - last edited a week ago
EDIT: for users who are Rogers Partnered with Shaw:
Do not download the ROGERS HomeConnect App. Instead search for the App Store for "Blue Curve TV" (this is the former Shaw App), and the store should give you a download for the HomeConnect (Shaw). Then sign in using your Shaw sign in credentials.
How do I access the App if I am a customer from "Rogers Partnered with Shaw"? I recently renewed my previous Shaw contract which is now Rogers Partnered with Shaw. Because I am a pre-existing Rogers Wireless customer, I went to MyRogers, signed in, went to linked accounts but I cannot add a 'Shaw' Acct # as it will only accept a 9 or 12 digit # and Shaw's account #'s are 11 digits (and yes, I even tried to add a zero to the front of the numbers). Does this mean I cannot access the app at all? I am trying to change my wifi name, and online/paper instructions only indicate to sign into the HomeConnect App.