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RogersMaude
Moderator
Moderator

 

You agree to provide true, accurate, current and complete 9-1-1 Emergency Address and other information to Rogers, and are responsible for maintaining and updating the 9-1-1 Emergency Address associated with your device. If you do not update your 9-1-1 Emergency Address and do not correctly identify the location of the emergency, 9-1-1 calls made will be routed based on your previously provided 9-1-1 Emergency Address and therefore may be routed to the incorrect PSAP for the emergency location.

 

If you are unable to speak, the dispatcher may not be able to locate you if you have failed to update your 9-1-1 Emergency Address. You may update your 9-1-1 Emergency Address in the settings section of your device. 

 

Step Step Detail
  1. Open the Watch app and select Rogers - Manage Rogers Account.
 

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  1. Sign into your MyRogers account associated with the iPhone.
 

 

  1. Choose the first option to update the 9-1-1 emergency address.
 

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  1. Add your 9-1-1 emergency address information.
    • The address must match what is in the Canada Post database, PO boxes and rural roads are not accepted. If the address is not accepted, you need to enter an alternate address. You should update your location whenever it changes, so the service works as intended.
 

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  1. Validate your 9-1-1 emergency address.
 

 

  1. Review your 9-1-1 emergency address details.
 

 

  1. Click Done.
 

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Version history
Last update:
‎08-31-2023 03:59 PM
Updated by: