Monthly data add-on
If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date? ***Edited Labels***
Forum Posts
Does anyone get charged for using their mobile data to call on WhatsApp? Rogers kept billing me for this. ***Added Labels***
Resolved! Long distance call
Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...
How can I track my 1000 long distance and international minutes?
My plan gives me 1000 international minutes to India, Bangla desh, Hongkong etc. How can I know how many minutes are left out of the 1000 minutes?. Why does Rogers billing not let me know this?. It's not rocket science to provide this information. ...
Roam Like Home - Receiving 2FA sms text chargeable in Europe ?
We are planning a trip in September to Scandinavia, and although I have 5 roam like home days, our trip is 10 days long. My plan is to purchase a local sim that is accepted in (Norway, Finland, and Denmark) Can anyone confirm that incoming texts to m...
How to use Rogers sim & a Europe esim without triggering Rogers roaming charges?
I have a Rogers plan and iPhone. I'll be in Europe for ~18 days and plan on buying in advance an esim for Europe (probably one with data as well as a European number so I can call while in Europe). 1) I'd still like to be able to check texts etc whil...
There is no data on my phone, and Rogers Technical Service could not find a solution for 1 week.
This is absolutely unacceptable. I explained my problem at least 3 times in a week, spending 1 to 2 hours on the phone each time.I have 3 separate case numbers. And especially the Technical service representative, whom I talked yesterday, said he was...
Charged for International Calls
I bought a phone from Best Buy by switching to Fido Rogers. Even though I didn't make any international calls this month, they charged me $150. I have 2 lines, one is Turkish and the other is Canadian. I have never had such a problem with fido. I exp...
Roaming charges with cellular data off and roaming off
Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...
Data Overusage Credit Request
I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...
Resolved! SMS MMS billing practice
Billing not listed on Roger's bill for SMS and MMS Canafa to USA. Cannot verify if the text messages are sent from my cell phone or a app. Rogers needs to have detailed billing information on the bill. Like the SMS phone number and Date of text messa...
Calls to 800 Number
I have an infinity plan with Canada wide calling. Can I. All from Canada to an 800 number of a US company free of charge? ***Edited Labels***
Monthly Data Usage NEVER works
Every time I try to check my monthly internet usage on my Rogers Home Internet, I get the same old error message. It's been happening for months. When I ask Rogers, they say its a temporary glitch in their system, but it has been happening for ...
Can't see Data Usage in my Account
I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two. But now its January 4, 2024 and it hasn't been fixed. I know Rogers recently changed navigation on the...
Resolved! Question about mobile InfiniteLite data
Hi everyone,I’m new to Rogers. I purchased a plan with 50GB of 5G/5G+ data. However, I’m reading that after that runs out, you have access to unlimited data but at lower speeds. Is that extra charge? How do I choose (once I run out) between buying mo...
Downgrading My Data?
My S/O have a data plan that far exceeds our needs since our living/work situations have changed. Is there any way I can go about cutting my data down so I’m not paying a huge bill when I simply don’t need/use all of it?Thank youPaul ***Edited ...
Charged for Local Calling
Please, guys be careful, check all bills from Rogers I received a bill that was only two dollars more than usual and everyone would have missed it 2 dollars is nothing. But for some reason I checked where this Extra payment came from and saw that it ...
Resolved! Zone 2 Daily Internet
Hi,I was wondering if anyone can help with this. I have a legacy EPP plan with no data. I was in Europe for three weeks in November, and for one day that I was there, I was charged Zone 2 internet - $15. But the thing is, if I have no data to begin w...
Data Usage on WhatsApp
Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...
Roam like home for 12.00 per day
Roam like home is based on any day in the EST zone. This may be fair for Eastern time zone customers only. As a BC resident, it irks me that my daily billing starts and ends at midnight EST. This means when I roam in Western United States, irrespecti...