Paperless billing

[qsgrampy]

I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about its users from the password generator not being available for Outlook. Does anyone have suggestions as to how I can fix this?

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[Pauly · Accepted solution]

Both my parents are elderly and are not quite computer savvy.  When my dad called in and asked about the online billing, once he mentioned to the agent "I'm a Senior Citizen" the agent checked and was very apologetic and set up my parents back on Paper Invoice. There is a stipulation in Roger's billing policy that states Senior Citizens can still receive a Paper invoice for their services instead of online billing and they will not have to pay the $2 paper invoice fee.  Some reps do not know unless you specifically mention it, then they can look up the policy on their internal knowledge base and switch you back.

[qsgrampy]

Thank you very much. I got a rep who knew what I was talking about and the problem is solved.

[Pauly]

your welcomed

[qsgrampy]

Thank you.