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Ignite Screen Goes Black Intermittently

We have 2 tvs and 2 Rogers Ignite boxes.  Both have the same problem.  When watching Ignite Tv suddenly the screen goes black, no sound, for about 6 seconds, then resumes the program. This happens on both tvs.  Checked connections,  Cannot resolve th...

ultinet1 by I've been here awhile
  • 9949 Views
  • 65 replies
  • 3 likes

Prepping for change to Ignite.

I am NextBox user and am very concerned with Rogers push to move to Ignite ... correct me if I'm wrong ...o Present recordings cannot be viewed offline from Rogers cable due to software forcing regular boots for downloading..o Favorites will be lost....

crpl2 by I plan to stick around
  • 440 Views
  • 5 replies
  • 0 likes

Ignite TV 200 hours of recordings

How do we manage the 200 hours? Is there a running tally of the recordings? Do shows that we save that go over 1 year just disappear? we currently have 3TBs of storage on our Shaw TV Gateway ... is there any way to buy more hours?

tbcuthbert by I plan to stick around
  • 552 Views
  • 6 replies
  • 0 likes

Resolved! Shaw/Rogers staff in forum

Are there Shaw/Rogers staff participating in these forums?The Shaw forums included some Shaw staff that were also helpful. Their identifiers started with Shaw_’name’

tbcuthbert by I plan to stick around
  • 359 Views
  • 4 replies
  • 0 likes

Resolved! Why do IgnitenTV boxes show StackTV channels in the 900s?

Maybe I misunderstand StackTV but I thought that it is a streaming service that gives you access to Canadian cable TV channels without requiring a cable TV subscription.  But isn’t anyone with an Ignite TV box going to have a cable subscription and g...

wayner92 by I'm a reliable contributor
  • 326 Views
  • 3 replies
  • 0 likes

How to add a channel to Favourites in the Ignite TV Guide

How to add a channel to Favourites in the Ignite TV Guide On the remote, press the Guide button once to access the main guide.Navigate to the channel you wish to add to Favourites.Press the left arrow button on the remote to highlight the channel an...

aalmamun by I've been around
  • 298 Views
  • 1 replies
  • 1 likes

Rogers XiONE TV box, audio setting issue with Denon AVR

Just got ignite and I’m having issue with audio not coming on after we have powered town TV and Denon the next time we switch it all back on.Set the box audio to expert mode, the Denon shows Dolby Digital + symbol and the audio work.Switch it off. Ne...

raymate by I've been here awhile
  • 2495 Views
  • 21 replies
  • 0 likes

Stingray Now and Festival 4K channels

It was my understanding that the Stingray Festival 4K and Now 4K channels were available for those that had an UHD 4K television.  This was the case with digital cable.  However, I have noticed that these channels are not included on Ignite TV.  Must...

Flex Channels

I recently switched from cable to Ignite. I was told I could swap channels using Flex option. When I called I was told Flex no longer exists. If I call back the next support person says I should have it. What gives. Does Flex exist or not?       ***E...

roycer1 by I've been here awhile
  • 3115 Views
  • 12 replies
  • 0 likes

Resolved! Watching Ignite TV, Move to another room?

I'm new to Ignite.  Rogers told me that, like Bell Fibe, I would be able to start watching a program in one room, then move to another and pick up where I left off.  Is that really possible, and if so, how?  If I'm watching a recording, then I can pa...

Resolved! XRA Big Button Voice Remote

@CommunityHelps  Not sure whether you are aware of this but Comcast recently made a new XRA Large Button Voice Remote available to customers who have accessibility issues with the XR15 remote.   https://www.xfinity.com/support/articles/get-to-know-xr...

Xfinity_XRA_Remote.png
-G- by Resident Expert
  • 3175 Views
  • 4 replies
  • 1 likes

Multiple recordings of the same program

I have read multiple posts on the issue of Ignite recording the same program multiple times.    The issue I have is I set to record series on Channel 109 (Vancouver ) to tape Jeopardy.  BUT Ignite records multiple of the SAME episode.   IT records no...

BarryC604 by I plan to stick around
  • 523 Views
  • 3 replies
  • 0 likes

Channel lists- Popular v Flex 20 with sports

Hi, I understand that there is a channel list comparing the new Popular tv package with the old Flex 20 with sports package. Is it possible to get a link to that list? Also looking for a list of channels for the new Starter tv package. Thanks so much...

canfld by I've been around
  • 600 Views
  • 3 replies
  • 0 likes

Resolved! Ignite Remote

Wondering if by chance there is a way to change settings on the Ignite remote so that once a channel is input with the number keyboard that the channel changes automatically without having to press the Select button much the same way it used to work ...

Ignite Popular TV Channel Line-up

About to switch from ignite tv flex 20 +sports to ignite popular. Can I still get the following channels: CTV comedy, Smithsonian, and BBC Earth?   **Labels Added**    

Tobie by I've been here awhile
  • 1186 Views
  • 2 replies
  • 0 likes

Resolved! Can't Watch Ignite TV App Outside The House?

Hey guys, just got rogers ignite about a week ago, my girlfriend was at home watching it and I tried using my app while I was away.. and it wasn't working for me says not available for every channel that I have.. but it was working still at home..Wit...

Kylek91 by I've been here awhile
  • 12726 Views
  • 30 replies
  • 0 likes

Resolved! Are recordings available after unsubscribing to channel?

Program recordings on Ignite TV are not as they were once with digital cable television.  That is, they are not recorded onto the device itself but reside in the cloud.  Sometimes, with IPTV, when one records, they are not really "recording" but rath...

Stingray Now 4K Audio & Video Issues

For the past couple of days, on Stingray Now 4K (Ch 983 for me), the audio drops and video stutters roughly once per second making the programming unwatchable and unlistenable - live or recorded.  I tested all my other 4K channels (Stingray Festival ...

57 by Resident Expert
  • 1194 Views
  • 15 replies
  • 0 likes