Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...
I recorded season 2,episode 4 of HBO's 30 Coins on Monday.Tonight,I went to watch it and all the subtitles were in Spanish,not English.I fast forwarded through the entire program,but the subtitles remained in Spanish.I wouldn't think that this was a ...
It seems on a regular basis that additional channels we are paying for post the Temporarily Off Air, Check back later screen. It happens most weekends and is becoming an issue. W HD being one of them. I would like to have an explanation of why so...
We have had issues for weeks with our TV screen freezing, turning black and going off and on. Our first thought was we needed a new HDMI cord, we have since replaced this cord 3 times!!!! To no avail ! The TV will work for awhile but then it starts d...
My mom still have the legacy digital TV, and since The Weather Network/MétéoMédia was hacked, the TV channel have the national feed instead of the local feed, but when The Weather Network/MétéoMédia got fixed, the TV feed was not return to the local ...
I tried calling Rogers Technical support last night Oct 25, 2023 to report TV trouble and could not even get to report it because the phone recording said that due to increased volume my calls could not even be answered! I was left without service fo...
I've always watched/recorded F1 races on TSN (usually TSN5). Last week I had a problem with my recording of the Austin race and ended up watching it on ABC Detroit using Catch-Up TV (an option from my ISP, maybe Rogers Ignite has something similar)...
Is there an issue with cable in Oshawa? (Moderator removed address info - Keep Personal Info Private) **Labels Added**
Hello, I'm the property manager for the building. A cable was installed in our property by a Rogers tech and they attached it to the railing in front of our building, which is now blocking the entrance. Could you please let me know who to conta...
Is there a way to disable the thumbnails for recorded shows. Having pictures of remaining contestants on a reality show kinda defeats the purpose of recording 臘路 ***Edited Labels***
I noticed yesterday that KTLA (ch. 572, Digital Legacy TV) is having frequent Audio glitches that last between 1-5 seconds each, and can block out complete words that make things harder to follow.There can be multiple concecutive glitches, or one gli...
Similar to the audio glitching still affecting KTLA, I noticed last night that FOX Seattle (ch. 531) has multiple audio hiccups that can last a half second or up to 3 seconds, that blank out words.Currently watching the baseball game LIVE, on both FO...
Hello. I have a Disney+ free promotion I want to cancel. I've gone to the "Manage Channels and Theme Packs" section of my services and don't see it there. Any advice, please? **Labels Added**
I just saw a post on another forum of a Shaw customer in western Canada who is being forced to switch over from legacy cable to Shaw Ignite. I imagine it is just a matter of time until that happens to Rogers customers as well. Anyone have any insigh...
Yesterday,AMC was black screen.I have had problems with this channel before.This time I haven't seen a problem on other channnels.When I checked the diagnostics,the signal strength was good,but no picture.I have now started looking at options on Bell...
Current tv outage in Toronto since about 7:30 pm? ***Edited Labels***
Weather Network is saying to go to the HD version of the channel. Which channel number is that in Saint John, NB? ***Edited Labels***
Anyone else having digital TV NextBox problems? I have three of them, two 4642HD's and one 9800 PVR. Yesterday (Thursday the 6th) we woke up to find the two 4642HD boxes stuck on -01- after being rebooted, which I guess occurred during the usual nigh...
Is it not possible to stream CTV Ottawa News on m y MacBook? ***Edited Labels***
Our tv keeps giving us a random message that channels are not available and to try again later. I called Rogers and the tech told me that the box is faulty and they will not replace it, I have to switch to Ignite. I have had three technicians (Rogers...
