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Flex channel exchange issue

I have the Flex package, but have been encountering issues with the website on trying to change channels, with a pop-up saying that there is an issue on the Rogers end. Has anyone else had the same issues?    **Labels Added**

geddo by I plan to stick around
  • 324 Views
  • 3 replies
  • 1 likes

Flex Channels

I recently switched from cable to Ignite. I was told I could swap channels using Flex option. When I called I was told Flex no longer exists. If I call back the next support person says I should have it. What gives. Does Flex exist or not?       ***E...

roycer1 by I've been here awhile
  • 3397 Views
  • 12 replies
  • 0 likes

Flex exchange issues

Having issues exchanging flex channels all night. “Technical issues”Does this actually EVER work??   **Labels Added**    

Estelle13 by I've been around
  • 719 Views
  • 3 replies
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ignite channel Info

k been trying for days now to get nfo on the ignate bundles with internet and all i keep getting when i try is https://www.rogers.com/bundles/offers Technical ErrorSorry theres a problem on our end. Thanks for your patience while we work to fix it. P...

hiho by I'm a regular
  • 881 Views
  • 6 replies
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Not very comforting

was just checking the Rogers website in preparation for my eventual (?) change to Ignite and got this:         ***Added Labels***

Rogers today.jpg
FredGarvin by I plan to stick around
  • 605 Views
  • 5 replies
  • 0 likes

Unable to exchange flex channels

I just got my ignite tv box hooked up and the standard channels all seem to be working but i want to adjust flex channels. The trouble is that the "usage and services" tab under myRogers account is empty and the "services" tab on the phone app is gre...

noname14 by I've been around
  • 550 Views
  • 2 replies
  • 0 likes

Flex Channels 4K Error Message

    I DON'T EVEN HAVE 4K CHANNELS I had to call once before to do the exchange, but now I want to do it again. By myself. what causes this error?       ***Edited Labels***

4K error.jpg

TV not showing as a service that I have

Unable to customize my flex channels as TV does not appear under services in My Rogers. Install of Ignite Flex 20 was April 5 and I have TV but no on line access to change. As to the channel lists on line, they are all different and do equate with I ...

The Africa Channel not on the Flex Page

Hi, I notice that The Africa Channel (channel 886) is not on the Flex page, even if it's marked has a Flex channel on the channel list for the Premier package. If I remember correctly it was on the Flex page a long time ago, but not anymore.Also an o...

ReneHache by I plan to stick around
  • 745 Views
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Ignite SmartStream

Just saw this on the Rogers Support page: Ignite SmartStream   As far as I can tell, Ignite SmartStream appears to be a new service where you can rent the Ignite TV set-top box without the Ignite TV service.  I haven't seen a formal announcement yet ...

-G- by Resident Expert
  • 4315 Views
  • 13 replies
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Resolved! Separate Login for Ignite TV?

Is there any way to create a separate login for Ignite TV? I would like my kids to be able to watch TV on their iPads/computers, but I do not want them using the login info to access my Rogers account. It's not that I don't trust them... but I would ...

yyzguy by I've been here awhile
  • 1153 Views
  • 2 replies
  • 0 likes

Ignite TV website wants me to be in the US to view?

Hello,    I hope someone can help me. I spent an hour on the phone with Rogers tech support, only to be disconnected when the initial tech went to speak with a supervisor or level 2 support and put me on hold for 10 min.    The pics below should hope...

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Resolved! Spanish Theme Pack Promo

Hi, I'm looking at the Spanish Popular Package on the website (MyRogers section), it says there's a 12 months 50% off promo.  I see a price at 20$/month.  It's not striked through with a rebated price, so i'm not sure, would it be 10$ a month after t...

stefer009 by I plan to stick around
  • 3928 Views
  • 3 replies
  • 0 likes