So today I spoke to someone online and asked how much my bill will be after my contract is over in July! I then asked if I cancel how many days must I provide! They said that I can cancel immediately on the day the contract is over! I was shocked and...
I have already spent 2 hours waiting on the phone for a representative two days ago. The first gentleman didn't know how to cancel an account. The second gentleman assured me that the account would be cancelled the next day (yesterday) but his syst...
No, Rogers, I've that payment today after you and your bank screwed up and made it my mess to clean up with my time on no notice. I'm changing providers. I expected better service than this for the price I've been paying all of these years, clearly a...
Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...
I've been with Rogers for, oh, over twenty years I think. Things were getting too expensive so I jumped ship. I had gotten a couple of phone calls from a department, Win You Back I think it's called? Anyway, they offered me a plan that was similar ...
Hello, I have never been treated this poorly by Rogers or any other provider, for that matter. Roger obviously doesn't view me as a loyal customer. With Rogers close to 10yrs don't this account. My story goes like this. On May 7th, I checked my b...
Good Morning,March 16th 2024, I went and switched our TV & internet bundle and swapped back to rogers on my cell with BYOD. Turns out they created a brand new account and the old one was still active. When I noticed the payments 2 months later I call...
Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...
Greetings everyone, I am writing to express my outrage over multiple Rogers CS employees' actions. I am appalled by how I have been treated and the lack of action to resolve my issue. I HAVE SUBMITTED MANY complaints with no response as promised wi...
I have been a Rogers Internet customer for 20 years. I have a discount expiring soon and I need to get the costs of my service down. I had an online chat with an agent who offered me a fixed price (not fixed discount) deal for 24 month. I have the...
Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...
I’m trying to cancel my service but cant seem to get ahold of any rogers help they tell me to contact them and i’ve emailed and called with no responseI’m back in australia and really struggling with what to dk even contacting my old work! Any help w...
I came away from Canada at the end of October and haven't used my number since. In November I had requested for a seasonal suspension and been told it costs $7/month plus taxes, and that this can be done for 185 days. However, I have been constantly ...
I recently canceled my internet due to moving to an area not serviced by Rogers.I was charged a cancellation fee.One-time charges and credits Apr 22 - May 25 $Cancelled: Ignite Internet 150-Unlimited 100.69Cancelled: Advanced Wi-Fi Modem Rental 11.32...
My mother was account holder with my father and I as authorized users. My mother passed away September/2022 . How to cancel **Labels Added**
I am contacting you to esclate an issue that your customer service has failed to resolve for the last 4 months.Details of the IssueI had cancelled my bundle services (Internet & TV) with Rogers on Jan 6th 2024. Subsequently I was issued a Return Labe...
my reference to my info. I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...
I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months! This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...
Hello, My mother has passed away. How do I close her internet and wireless accounts? ***Edited Labels***
I've got a phone call a week ago and on the phone we agreed on a deal. However, because I was driving, I asked them to call me later(we set a day and time). Of course I didn't get a call, I know they're the 3rd party I left a voicemail to them but di...