I contacted support again the day of my post and she tried changing the TV package herself and told me it gave her an error because of the invalid address. She said nothing can be done until the back end team fixes it. I just checked and it's still s...
I'm dealing with the exact same thing for my parents! They switched to Ignite TV Feb 28 and were told they would have the "Popular" TV package. On March 2nd, they noticed they had lost their sports channels and asked me to look into it. I went online...
@RogersYasmine the parcel is stuck with Canada Post. I just got the following reply from them so I have to get someone from Rogers to open an inquiry. Should I pm @CommunityHelps for this or do I need to call support? We are currently unable to resol...
I am also having problems with returns. I switched services in early October and received an email from Rogres with instructions for returning my equipement. To avoid any issues I contacted Rogers and said I would prefer to return my equipement direc...
