"Reset the modem using the reset button" not working
i have the Gen 1 and i forgot my password so try factory reset using a pin but all it dose is normal restart **Labels Added**
Forum Posts
Internet disconnecting
This is getting a bit more annoying each timeI’m having many short internet disconnects. I’ve had 4 techs come in the past 4 months for the same issues. So far I’ve had my Nokia box replaced. Ethernet replaced. Modem replaced. And the fibre cable cle...
Blacklisted yahoo mail
Hi I was told that I need to remove the blacklist email from yahoo any suggestions? ***Added Labels***
Resolved! Large number of short duration disconnections
Over the past few days, I've noticed a lot of interruptions to our internet connection. I started using Net Uptime Monitor to try to diagnose the situation. Over the past day or so, it has recorded 74 disconnections from the internet. -------------...
Ignite Router not connecting to some wifi devices
So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...
XB7 modem (Arris TG4482A) fan speed
Hello,Yesterday I replaced my Hitron Coda 4582 with XB7 modem and noticed that fan inside the XB7 running at full speed all the time, modem is worm not hot, the spinning fan it's very loud, I can hear it in the next room. Restarting modem doesn't hel...
HP ENVY 4500 Cannot Connect to the New WiFi (Roger Ignite WiFi Gateway)
Hello there! So I upgraded my modem at the end of last year, and now I just found out that I cannot connect my old HP printer to wifi. I printed out the printer's failed wifi connection report, and the report says that I need to add the MAC address t...
My folders move up and down when I am trying to move an email by sliding it over.
When I made some changes to the Yahoo mail colours all of a sudden when I try to slide (move) my emails over to a folder on the left, the folder list moves up and down. I have to be quick at trying to drop the email into the appropriate folder while...
Need to reboot every morning
This last week since Tuesday or Wednesday, I have had to reboot the modem every morning.My speeds would drop to 0.1 or 0.x Mpbs for a few minutes, then back to normal for a few minutes and this keeps going on until I reboot the modem. After rebooting...
Figuring out my ignite internet and how to set up
So I have recently gotten the 1.5 ignite plan with rogers and is located in the living room on the main floor. I was wondering how I can utilize Moca 2.5 for my basement where my computer is located via ethernet and also implement Deco m4 throughout ...
Is there an option on Gateway to force new devices to request permission to join/connect?
Currently, I have the Horton CODA 4582 and connecting via HomeConnect. Im not seeing this feature so I’m guessing HomeConnect is as barebones and useless as originally thought and I’ll need to setup a router with software that has it. **Labels Adde...
Constant ping/latency spikes
This issue has been going on going on for years. I have complained so many times, and I get brushed off every time.Basically, for 5 mins I have perfect speed and service, no latency issues, then for 10-15 seconds I’ll have brutally high ping. If I’m ...
Massive Ping Spikes
I am on Rogers Ignite 1.5 Gbps. Richmond Hill area. Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds. Same for Wired and Wi...
Provisioning issue and no internet for 200 hours and counting.
It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...
Bad Review for Ignite internet.
Hello, my name is Tyler H and I wrote a bad review on your ingite hub app describing the terrible situation i am having regarding internet set up. As per your comment you have asked me to write in this forum. Everything i have said is true weather yo...
Force upgrade Ignite, refuse to fix Internet. Command from Rogers headquarter
Just want to save you guys some hazard with my past week of experience if your internet is having problem. I have a defect cable from outside station to my house(initially I don't know). All departments(Ignite, regular tech, business tech and etc.) c...
Many Disconnects
The location should be ALL as all services are being affected, when my modem disconnects I lose it all. Not sure what is going on but I am getting a lot of disconnects lately and according to Rogers, there are no problems in your area. If this is tru...
Techinical support
After almost six months with Rogers, all of a sudden, ten days ago my laptop didn't connect to the wi-fi, it was showing 27 wi-fi in the neighboud but mine. Called Rogers, after several tentatives to solve the problem on the phone, finally after a we...
Intermittent Disconnecting and Reconnecting
I'm an existing Rogers customer, maybe for 10+ years so we got the switch over to Rogers Ignite quite late (about a month ago). Switched from the legacy modem and red tv-box to the XB7 White Modem Router and the Tiny Black Wifi TV Box. Right after ...
Some services (apps) are not working after switching from Fido to Rogers.
Hello all... and sorry for the long post. I have been a happy Fido Internet service customer for many years without a single issue. Over a week ago, I received an email stating that Fido is moving all internet services to Rogers Fibe service. That -i...