Ignite TV™
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Forum Posts

Streaming Apps no longer working with Rogers Ignite.

We've have Rogers Ignite internet and tv with streaming for the past 5+ years. We have the main Ignite box from Rogers in the basement and then have been using an AppleTV to access apps like CTV, Global, CityTV, etc by using the channel native app an...

Sab31 by I've been here awhile
  • 870 Views
  • 6 replies
  • 3 likes

Intermittent screen freezes and audio dropout

I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie.  No amount of reboots or any of the other solutions suggested by Rogers works.  I see that othe...

srrv by I've been around
  • 11394 Views
  • 34 replies
  • 8 likes

Resolved! TV Program with DTV on iPhone

I was watching a program on my iPhone that has DTV. A voice describes everything the person is doing and it's annoying to say the least.   Is there a way I could turn it off in the iPhone settings? I know how to turn it off through the TV menu but no...

falcios by I'm a senior enthusiast
  • 254 Views
  • 5 replies
  • 0 likes

Can't Watch Certain Channels On Ignite TV App

I cannot watch certain channels, says connect to your in home wifi, I am connected to my in home wifi, it does it on all devices, it doesn’t care if I’m on The gateway itself or the wifi pod provided by rogers, I’ve re installed the app, it makes no ...

JHRM by I've been here awhile
  • 3474 Views
  • 19 replies
  • 0 likes

Resolved! Sportsnet App Saying Not Subscribed Suddenly

I recently moved my legacy Premier TV package to the Ignite package and everything was going well until my Sportsnet App stopped working. Every time I log in, it says that I am not subscribed to view any of the content. The Sportsnet channels work fi...

PeNiBru by I've been here awhile
  • 381 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV Channels - Error code is XRE 03137

All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.Error code is XRE 03137       ***Edited Labels***

Dek1 by I've been here awhile
  • 14808 Views
  • 21 replies
  • 2 likes

Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
  • 1302 Views
  • 5 replies
  • 0 likes

Crave Subscription Just Stops Working

We have Crave with our ignite package. I can see it on my bill but it just decides to stop working and tells me that I need a subscription in order to watch the shows I want to watch. Happen again tonight 4 episodes into a series. Now nothing works. ...

priffault by I've been here awhile
  • 466 Views
  • 5 replies
  • 1 likes

Resolved! How to access Ignite TV on computer while using VPN?

I am using a VPN for privacy reasons, not to bypass any geofencing.    Is there any way to bypass the This Video Cannot Be Played error while staying connected? I am using NordVPN. As soon as I disconnect Nord, the video resumes.       ***Added Label...

CJ35 by I've been around
  • 351 Views
  • 1 replies
  • 0 likes

Intermittent Blue Screen for Ignite TV

Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help.   When the box works, the TV quality is fine and there does...

thermosca by I've been here awhile
  • 6252 Views
  • 12 replies
  • 1 likes

Resolved! Ignite TV

Just upgraded to Ignite tv and new modem(500Mbps) I find that 40% of the time the tv starts up quickly able to watch within a few seconds but the rest of the time between pushing the power button on the remote and being able to see a a station can ta...

beary1 by I've been here awhile
  • 461 Views
  • 3 replies
  • 0 likes

Resolved! Ignite services

We've switched to Ignite services and have been trying to set up the boxes and connect the phone since Tuesday March 19th.  When the technician came on Friday, he couldn't register the boxes because Roger's system was down so we were told.  He called...

Resolved! Using monitor instead of TV?

My elderly MIL needs to upgrade to Ignite TV (contract expiring and price goes up a fair bit to keep old hardware) and insists on using a certain piece of furniture to hold her TV, which gives me 26" width. I have been unplugged from these types of s...

Microfiche by I've been here awhile
  • 516 Views
  • 5 replies
  • 0 likes

Ignite Screen Goes Black Intermittently

We have 2 tvs and 2 Rogers Ignite boxes.  Both have the same problem.  When watching Ignite Tv suddenly the screen goes black, no sound, for about 6 seconds, then resumes the program. This happens on both tvs.  Checked connections,  Cannot resolve th...

ultinet1 by I've been here awhile
  • 9936 Views
  • 65 replies
  • 3 likes

How to add a channel to Favourites in the Ignite TV Guide

How to add a channel to Favourites in the Ignite TV Guide On the remote, press the Guide button once to access the main guide.Navigate to the channel you wish to add to Favourites.Press the left arrow button on the remote to highlight the channel an...

aalmamun by I've been around
  • 297 Views
  • 1 replies
  • 1 likes

Resolved! Can't Watch Ignite TV App Outside The House?

Hey guys, just got rogers ignite about a week ago, my girlfriend was at home watching it and I tried using my app while I was away.. and it wasn't working for me says not available for every channel that I have.. but it was working still at home..Wit...

Kylek91 by I've been here awhile
  • 12715 Views
  • 30 replies
  • 0 likes